Terms and Conditions

These terms and conditions are the contract between you and ExtraSupplements Limited (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them. We are ExtraSupplements Limited, a company registered in Ireland in Companies Registration Office under number 623209. Our address is: Ground Floor, 71 Lower Baggot Street
Dublin D02 P593, Ireland. You are: Anyone who uses Our Website. Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately. The terms and conditions:

1. Definitions

In this agreement:

“Carrier” - means any person or business contracted by us to carry Goods from us to you.

“Consumer” - means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.

“Content” - means any content in any form published on Our Website by us or any third party with our consent.

“Goods” - means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.

“Our Website” - means any website of ours, and includes all web pages controlled by us.

"Post" - means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

2. Interpretation

In this agreement unless the context otherwise requires:

a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;
except where stated otherwise any obligation of any person arising from this agreement may be performed by any other person;
in this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party.
the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation;
a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Our contract with you

This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
Because we rely on our suppliers, we do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

4. Acceptance of your order

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.
Your order is an offer to buy from us. We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase.
If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
1. accept the alternatives we offer;
2. cancel all or part of your order.

5. Price and payment

The price payable for the Goods that you order is clearly set out on Our Website.
It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
Prices include all taxes and duties within EU. If your delivery address is in Switzerland or Norway you may be obliged to pay duty and/or taxes according to the local law.
Bank charges by the receiving bank on payments to us will be borne by us. We will do our best to let you pay in local currency within EU plus Switzerland and Norway. However if this – for any reason – would not be possible, all other charges relating to payment (eg. exchange rates, exchange fees, money transfer fees) will be borne by you.
Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
If we owe you money (for this or any other reason), we will credit your credit or debit card or make bank transfer as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.

6. Security of your payment

We take care to make Our Website safe for you to use. Payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom , Germany , Sweden , Norway , Denmark , Finland , Austria and the Netherlands .
Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.

The payment method Pay in [14] days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. General information about Klarna and the user terms per country can be found on klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

7. Cancellation and refunds

This and the following paragraph do not apply if you buy food supplements from us. This paragraph applies if you buy as a consumer as defined in the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
The following rules apply to cancellation of your order:
1. If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
3. We will return your money subject to the following conditions:
  1. we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
  2. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
4. The option to cancel your order is not available:
  1. if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
  2. if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
  3. If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
5. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
6. In any of the above scenarios, we will return your money within 14 days.

8. Liability for subsequent defects

We will repair or replace Goods which show a defect. If you claim that the item is defective, the following conditions apply:
1. the defect must be reported to us within four weeks of becoming apparent;
2. the defect results only from faulty manufacture or transportation;
3. you have returned the defective Goods to us if we have so requested.
If we agree that we are liable, we will refund the cost of return carriage and will replace the Goods free of charge.
If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

9. Delivery and pick up

Goods are delivered within 30 days from the day you place an order to purchase the Goods.
Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
We may deliver the Goods in instalments if they are not all available at the same time for delivery.
Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
Signing "Unchecked", "Not Checked" or similar is not acceptable.
We will send you a message by email to tell you when we have despatched your order. Orders placed till 15:00 (CET) on working days (Monday – Friday) are most likely to be despatched the same day.
If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
Time for delivery specified on Our Website, if any, is an estimate only and time shall not be of the essence.

10. Foreign taxes and duties

If you are not in EU (European Union) country, we have no knowledge of, and no responsibility for, the laws in your country.
You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

11. Goods returned

These provisions apply in the event you return any goods to us for any reason except as a result of your cancellation under the Regulations:

We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
The Goods must be returned to us as soon as any defect is discovered but not later than 14 days after delivery.
So far as possible, Goods should be returned:
1. with both Goods and all packaging as far as possible in their original condition;
2. securely wrapped;
3. at your risk and cost.
You must tell us by email message to info@extrasupplements.com that you would like to return Goods, specifying exactly what Goods and what was the order number, and giving full details of the defect or other reason for return. We will then instruct you how to proceed. If you send Goods to us without any earlier notification, we may not be able to identify sufficient details to enable us to attend to your complaint.
In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
If delivery was made to Irish address, you are also protected by the Sale of Goods and Supply of Services Act 1980.
If we agree that the Goods are faulty, we will:
1. refund the cost of return carriage;
2. replace the Goods.

12. Newsletter

The contract for the provision of electronic services consisting in the provision of the newsletter is concluded at the time of subscription by entering the name and e-mail address in the window of subscribing to the newsletter.
Newsletter service is free of charge.
The contract for the provision of electronic services consisting in the provision of the newsletter is concluded for an indefinite period and terminates upon the subscriber's unsubscription from the mailing list.
If you want to receive the content offered in the newsletter without providing personal data, please contact us regarding the payment for this content.

13. Disclaimers

The law differs from one country to another. This paragraph applies to sales throughout the EU.
All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
Our Website does not recommend self-management of health issues. Information on Our Website is intended to support general well being and is not intended to treat, diagnose, mitigate, prevent, or cure any condition or disease. If conditions persist, please seek advice from your medical doctor.
The information provided on Our Website is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging.
You should not use the information on Our Website for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. You should not stop taking any medication without first consulting your physician.
We make no representation or warranty for:
1. any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
2. the adequacy or appropriateness of the Goods for your purpose.
We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.
We shall not be liable to you for any loss or expense which is:
1. indirect or consequential loss; or
2. economic loss or other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.
This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies as well as to us.

14. Your account with us

You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

15. Restrictions on what you may Post to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:

be malicious or defamatory;
consist in commercial audio, video or music files;
be illegal, obscene, offensive, threatening or violent;
be sexually explicit or pornographic;
be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
solicit passwords or personal information from anyone;
be used to sell any goods or services or for any other commercial use;
include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
link to any of the material specified above, in this paragraph.
send age-inappropriate communications or Content to anyone under the age of 18.

If we receive reliable information about the possibility of committing a crime or offense by the User, we are entitled and obliged to notify the relevant services or public authorities and provide them with data regarding the User. The same applies when public services or bodies ask us to provide the User's data, in particular for the purposes of civil or criminal proceedings.

16. Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms. In addition to the restrictions set out above, a Posting must not contain:

hyperlinks, other than those specifically authorised by us;
keywords or words repeated, which are irrelevant to the Content Posted.
the name, logo or trademark of any organisation other than yours.
inaccurate, false, or misleading information.

If non-compliance of the Content with the Regulations is detected, the Content may be blocked and become invisible to other Users of the Website, and in the event of a gross violation of the Regulations - removed from the Website.

In the event of blocking or deleting Content, we will immediately notify the User who posted the Content that is subject to blocking or deletion, providing a justification for his decision.

If the Content is blocked or deleted as inconsistent with the Regulations, the User who posted the Content may appeal to us.

We assure you that appeals regarding Content will not be processed in an automated manner - our staff will be responsible for verifying the validity of blocking or removing Content.

17. How we handle your Content

Our privacy policy is strong and precise. It complies fully with current Irish law incorporating the General Data Protection Regulation (GDPR).
If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control over who sees it or what anyone does with it.
Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.
Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
Please notify us of any security breach or unauthorised use of your account.

18. Removal of offensive Content

For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
If you are offended by any Content, the following procedure applies:
1. Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.
2. we shall remove the offending Content as soon as we are reasonably able;
3. after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
4. we will verify the Content no later than 14 (fourteen) days from the date of receipt of a complete and correct notification containing: justification, URL address and name and surname or name and e-mail address of the person or entity submitting the notification.
We may re-instate the Content about which you have complained or not.
In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

Appeal against our decision.

1. In case:
1) we have not blocked or removed the Content despite being notified by another User or a third party;
2) The content was blocked or removed in violation of the provisions of the Regulations;
3) we have applied any sanctions to the User related to the Content (suspension or termination of the provision of Services on the Website, suspension or deletion of the User's account, etc.);
- The user who published the Content or the person who submitted the Content for verification may submit an appeal.
2. Each of our decisions related to the Content must include a justification that will enable you to submit an appeal - except when we receive an order related to the Content from an appropriate service or public authority.

Our justification must meet the requirements of the Digital Services Act (DSA) and include information such as:
1) an indication of whether the decision includes removing the Content, preventing access to it, depositioning or limiting the visibility of the Content or suspending or terminating monetary payments relating to such Content or imposes other measures referred to in the Regulations in relation to such Content and, in where applicable, the territorial scope of the decision and its duration;
2) the facts and circumstances on the basis of which we made the decision, including, where applicable, whether the decision was based on a report made by another User or a third party or on the basis of voluntary verification activities carried out on our initiative and, where strictly necessary, the identity of the reporting party;
3) where applicable, information about the use of automated means in making decisions, including whether we have made a decision with respect to Content detected or identified using automated means;
4) if the decision concerns potentially prohibited Content, an indication of the legal or contractual basis on which the decision is based and an explanation of the reasons why the Content is considered prohibited on this basis;
5) clear and User-friendly information on the User's or the reporting party's options to appeal against the decision.
3. An appeal can be submitted by sending the appeal:
1) to our e-mail address;
2) using the contact form.
4. The appeal should include:
1) name and surname (possibly company name) of the appellant;
2) contact details;
3) detailed justification why, in the appellant's opinion, our decision was wrong and should be changed.
5. After receiving the appeal, we immediately confirm its receipt - electronically, to the provided electronic address.
6. Appeals are considered within 14 (fourteen) days from the date of submission of the appeal.

19. Security of Our Website

If you violate Our Website we shall take legal action against you. You now agree that you will not, and will not allow any other person to:

modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
download any part of Our Website, without our express written consent;
collect or use any product listings, descriptions, or prices;
collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
share with a third party any login credentials to Our Website.
Despite the above terms, we now grant a licence to you to:
1. create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
2. you may copy the text of any page for your personal use in connection with the purpose of Our Website.

20. Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

your failure to comply with the law of any country;
your breach of this agreement;
any act, neglect or default by any agent, employee, licensee or customer of yours;
a contractual claim arising from your use of the Goods;
a breach of the intellectual property rights of any person.

21. Intellectual Property

We will defend the intellectual property rights in connection with our Goods, Our Website and newsletter, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

22. Dispute resolution

In this paragraph the term “ADR Provider” means an approved body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015. The following terms apply in the event of a dispute between the parties:

If you are not happy with our services or have any complaint then you must tell us by email message to email address or contact form which you will find on Our Website.
If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.

23. Miscellaneous matters

When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail. It shall be deemed to have been delivered:
1. if delivered by hand: on the day of delivery;
2. if sent by registered post to the correct address: within 5 working days of posting;
3. If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.
So far as the law applies, and unless otherwise stated, this agreement does not give any right to any third party.
Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control.
In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
The validity, construction and performance of this agreement shall be governed by the laws of Ireland and you agree that any dispute arising from it shall be litigated only in Ireland.

Notice of right of cancellation: Right to Cancel and Model Cancellation Form

Information about your statutory right to cancel Your right to cancel Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days after the contract was made. That means you can cancel before you have downloaded the product or we have delivered it to you. How to cancel To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by e-mail. You may use the attached model cancellation form, but you can use your own words as long as your intention is clear.

Model cancellation form

To: ExtraSupplements Limited, Ground Floor, 71 Lower Baggot Street, Dublin D02 P593, Ireland. E-mail: info@extrasupplements.com

I/We hereby give notice that I/we cancel my/our contract of sale of the following products [enter details of goods and any reference].

Ordered on [date] / received on [date],

Name: [enter name or names in which the order was made],

Address: [enter your address],

Signature: (only if this form is notified on paper)

Date: [date]